Cisco has announced it will be adding new generative AI technologies to its collaboration portfolio, with the Webex Suite receiving new meeting summary tools designed to bring users up to speed on missed meetings. This announcement comes as Cisco begins to add generative AI to its security tools to help with analysis, policy management and threat response.

This also comes at a time where competitors in the form of Zoom and Microsoft Teams have announced similar developments in their own offerings.

In a statement, Jeetu Patel, the company’s executive vice president and general manager of security and collaboration, said generative AI will quickly become part of any business’ tools.

“At Cisco, we’ve been using AI for years,” Patel says. “Now we’re unveiling how we’re incorporating generative AI into our existing products, helping customers drive real value to unlock the most secure, unrivaled work experiences possible.”

Cisco AI Meeting Summary Tools Help Users Catch Up on Missed Meetings

Cisco’s new Webex AI features, which will be available by the end of the year, include “Catch Me Up”, which is designed to allow users to catch up on missed interactions such as meetings, calling, chats and more.

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Meanwhile, intelligent meeting summaries will give users outlines of meetings with key points and action items. Users can opt in to automatically generate the most important parts of a Webex meeting, extract the key points and capture action items with owners.

Cisco’s vision is for intelligent meeting summaries to be a time-saver for attendees and employees with busy schedules who may be unable to make every important meeting. This also eliminates the need to listen to a recording or read through a transcript.

Similarly, Cisco Summaries in Vidcast, the company’s video messaging solution, will produce highlights and chapters so viewers can navigate to the most important parts of the video quickly.

Delivering On-Demand Conversation Summaries for Contact Center Agents

For contact center agents, Cisco is also bringing AI-powered conversation summaries to Webex Contact Center to give agents an automated way to consume long-form text from digital chats with customers as well as facilitating post-call wrap-up and resolution with customers, the company says.

Cisco gives the example of a customer call being escalated to a human agent where the customer expects the agent to be informed and not have to repeat what they’ve already told virtual agents and automated systems. Summaries give agents a clear summarization of issues and resolutions already explored via self-service and a summary of the call to both the agent and customer once it ends, the firm says.

Another version of this article originally appeared on our sister-site My TechDecisions on June 7, 2023. It has since been updated for CE Pro’s audience.

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