Residential and commercial AV manufacturing conglomerate Snap One is stepping up its security and privacy of the Luma x20 family of surveillance cameras by giving users full control over an integrator’s access to viewing live video and recordings via a customer handoff feature.
According to the company, the feature provides enhanced user control after initial installation, enabling total privacy for the owners while also making it easy to reinstate integrator access when maintenance or assistance is required.
All users of the Luma x20 now have this capability, according to Snap One.
Derek Webb, a Snap One product manager, says the new customer handoff feature offers “absolute privacy” for camera feeds and recordings, and notifications and integrator access ae controlled through the OvrC remote system management platform.
For troubleshooting needs, clients can still give their integrator temporary access, Webb adds.
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Once a Luma x20 installation is complete, integrators can send the client a message through the OvrC platform which the client can click through to gain full control in just five minutes.
There is no assistance required, no passwords to remember and no port forwarding involved, the company says, adding that the new update provides better privacy and security than traditional methods like Dynamic DNS and port forwarding.
When an integrator needs access, they send a request to the client via OvrC, giving the customer the option to grant access or not. There is also an option to set a timer for integrator access that automatically reverts back to owner-only access after a set time period.
The company adds that the NDAA-compliant Luma X20 family is the first Luma product line to include full OvrC integration that helps simplify processes and client calls for integrators.
Snap One launched the Luma X20 series last year along with a Luma View app that features AI-filtered events, saving and sharing clips, the ability to scrub synchronized event footage, AI-enabled human and vehicle detection, and more.
In addition, the company says the Luma X20 NVRs now offer commercial customers and large homes with up to 14 terabytes of storage per hard drive bay.
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